How SMEs Can Create Value for Customers through Emergency Logistics and Human Resource Management under Unexpected Events<br/>—Service-Dominant Logic Perspective

The worldwide impact of the COVID-19 outbreak was huge, and with joint efforts whole country, epidemic basically controlled in China, but gave us a long-lasting reflection. has had significant on our economic development people’s lives. For SMEs small market share poor risk resistance, it is difficult problem to deal outbreak, lack crisis awareness contingency plans most makes survival deepen greatly, so necessary explore how can outbreak. Since there are different unevenly distributed resources emergency logistics response emergencies particularly important. This paper examines achieve human resource management create value for customers context from perspective service-dominant logic, order provide solutions escape dilemma survival. logic focuses process co-creation through continuous interaction between producers consumers, believes that be achieved healthy effective enterprises customers. In this paper, we take COVID-19, social hotspot, as background discuss do good job their own better face emergencies.